Delivery Information

We aim to provide a seamless shopping experience with timely delivery of your orders.

  • Standard Shipping: Orders are processed and shipped within 2-3 business days. Delivery may take 5-7 business days depending on the location.
  • Express Shipping: Available for select locations with delivery in 2-3 business days.
  • Order Tracking: You will receive a tracking link once your order has been dispatched.

Return & Exchange Policy

We offer a 7-day free return policy to ensure complete satisfaction with your purchase.

How to Initiate a Return or Exchange:

  • Submit a refund or exchange request here: care@babyowh.com.
  • Our team will review the request within 24-48 business hours and approve it if it meets our return criteria.
  • A courier partner will pick up the product from your registered address within 7 business days.

Terms of Return

  • The product must be in its original packaging at the time of return.
  • The product must be unused and in its original condition. If the item has been used, the return will not be accepted.
  • Custom-made and personalized items (e.g., engraved or customized products) are non-returnable.
  • Sample Sale Items: These items are non-returnable and non-refundable.

Refund Process

  • For Online Payments: Refunds will be processed within 7 business days after inspection and credited to the original payment method.
  • For Cash on Delivery (COD) Orders: Refunds will be processed within 10-12 business days via bank transfer. A Rs. 100/- convenience fee will be deducted. Kindly share your bank details via email at care@babyowh.com.
  • For Custom Orders: No refunds or exchanges will be entertained.

Product Exchange

  • If you wish to exchange an item, please submit an exchange request here:
  • A replacement will be sent after the returned product has been inspected.
  • If there is a price difference between the exchanged items, we will either process a refund or send you a payment link for the difference.

Contact Us

  • For any queries or concerns, feel free to reach out:
  • Support | Babyowh.com care@babyowh.com
  • Worldwide | Babyowh.com Free Shipping

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