Delivery Information
We aim to provide a seamless shopping experience with timely delivery of your orders.
- Standard Shipping: Orders are processed and shipped within 2-3 business days. Delivery may take 5-7 business days depending on the location.
- Express Shipping: Available for select locations with delivery in 2-3 business days.
- Order Tracking: You will receive a tracking link once your order has been dispatched.
Return & Exchange Policy
We offer a 7-day free return policy to ensure complete satisfaction with your purchase.
How to Initiate a Return or Exchange:
- Submit a refund or exchange request here: care@babyowh.com.
- Our team will review the request within 24-48 business hours and approve it if it meets our return criteria.
- A courier partner will pick up the product from your registered address within 7 business days.
Terms of Return
- The product must be in its original packaging at the time of return.
- The product must be unused and in its original condition. If the item has been used, the return will not be accepted.
- Custom-made and personalized items (e.g., engraved or customized products) are non-returnable.
- Sample Sale Items: These items are non-returnable and non-refundable.
Refund Process
- For Online Payments: Refunds will be processed within 7 business days after inspection and credited to the original payment method.
- For Cash on Delivery (COD) Orders: Refunds will be processed within 10-12 business days via bank transfer. A Rs. 100/- convenience fee will be deducted. Kindly share your bank details via email at care@babyowh.com.
- For Custom Orders: No refunds or exchanges will be entertained.
Product Exchange
- If you wish to exchange an item, please submit an exchange request here:
- A replacement will be sent after the returned product has been inspected.
- If there is a price difference between the exchanged items, we will either process a refund or send you a payment link for the difference.