Baby Owh, you never get a chance to complain about our services. If, due to unfortunate circumstances such a situation arises, let us help you rectify such state of affairs.
Baby Owh offers its customers an ’Easy cancel policy’
To request a refund, cancellation, or return, it is mandatory to request a complaint on our email customercare@babyowh.com within 2 days/48 hours.
Which are the items that cannot be returned/exchanged?
Due to hygiene purposes, we do not accept returns/exchanges on Personal Care products.
Returns will not be accepted under the following conditions:
● Request is generated after 7 Days of receiving the order.
● Product is damaged due to use by Customer.
● Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories, or if original packaging is damaged
● Defective products that are not covered under Seller/Manufacturer’s warranty
● The product is good to use as per the advice of the manufacturing brand and the product has no issues caused by shipping.
Damaged or Defective item/wrong product:
Our shipments and packaging are designed to keep product safety at most priority to prevent any damages. However, in the rare case that your product is damaged during shipment, you can request a replacement or refund within 2 days from the date of receiving the product(s). All claims for shortages or damages must be reported to customer service at customercare@babyowh.com
The gift is included as a part of the item order and needs to be returned along with the originally delivered product.
Cancellation of Order:
All orders are processed within two business working days, Cancellation can be done via your account before the product is dispatched. In failure to do so via your account call us or write to us at customercare@babyowh.com
Refund:
After the product reaches our warehouse and has gone through a quality check, the refund will be processed within 3-4 business working days. All refunds will be transferred to the bank account or can be transferred to Baby Owh.
I used discount vouchers or loyalty points during the time of payment and I had to cancel my order.
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you have redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.